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What MMO has offered you the best customer service?

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What MMO has offered you the best customer service?

Post by TheHidden01 on Thu Apr 07, 2016 3:11 pm


I have had three separate Final Fantasy XI accounts over the years, and because of the way in which those accounts work, it is remarkably easy to lose the login information. The result is that I have had to call Square-Enix customer support on multiple occasions for exactly that. Every single time Iíve done so, the people on the other end have been helpful and polite, and Iíve always walked away from the experience being very impressed.

Heck, I did so just a few minutes ago as I type this, and after getting all of my information the representative made sure I was aware that console service had been discontinued and offered to help me migrate to PC if necessary. That was just plain polite.

We hear a lot about customer service nightmares and not nearly enough about support that goes above and beyond the call of duty. Iíve had some truly awful support experiences as well, but Iíve both seen people go above and beyond and heard stories of it from Guild Wars 2 to Star Trek Online. So letís share the love, shall we? What MMO has offered you the absolute best customer service?

TH

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TheHidden01;
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"Let your character be your weapon, your fellow guild members be your armour, your blood thirst be your helmet, and use your boots to make a stand. After every battle allow your shield to be your faith in one another, and return from battle either carrying it or resting upon it."

Dorek: hopefully it has ingame voip
Dorek: then you could shout at em
Dorek: besides you sound like a fucking psycho anyway so you would make em piss emselves

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Re: What MMO has offered you the best customer service?

Post by Aqura on Fri Apr 08, 2016 9:55 pm

Brewko is the best...
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