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What's the best MMO customer experience you've ever had?

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What's the best MMO customer experience you've ever had?

Post by TheHidden01 on Mon Jan 25, 2016 5:07 pm

Taken from Massively, join us on weekdays as we discuss the daily topic. Remember, the thoughts of the OP are not always my own.

Long ago, in a galaxy far, far away, before I worked for Massively, I called up SOE. I wanted to move my Star Wars Galaxies characters around my accounts and servers in a complicated chain of actions, enough that I wrote it down and ran through it mentally multiple times to make sure it would work. It was going to cost a pretty penny and take time and effort from customer support for sure, so I was concerned the whole thing would be a clusterfudge, especially once SOE realized that when we were done, we’d probably be closing down half of the accounts semi-permanently.

Instead, the customer service guy was super nice. He sat on the phone with us, making each move one by one, chit chatting and telling jokes. He didn’t actually play the game, but he treated us like people and our characters like precious babies. And honestly, he really turned around my poor impression of SOE in that post-NGE time period.

Most of us are accustomed to telling and hearing MMO customer service horror stories, but I think it’s refreshing to hear about the good eggs too. So what’s the best MMO customer experience you’ve ever had?


The Dragoon King;

"Let your character be your weapon, your fellow guild members be your armour, your blood thirst be your helmet, and use your boots to make a stand. After every battle allow your shield to be your faith in one another, and return from battle either carrying it or resting upon it."

Dorek: hopefully it has ingame voip
Dorek: then you could shout at em
Dorek: besides you sound like a fucking psycho anyway so you would make em piss emselves

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